Shipping policy

Shipping

Order processing

All orders are prepared within 24 to 48 business hours. Once your order has been shipped, you will receive a confirmation email with your tracking number.

Delivery times

Once shipped, your order is delivered within:

• France: 2 to 5 business days.

• Europe: 3 to 7 business days.

Delivery times may vary depending on the destination and carrier conditions.

Free shipping

Shipping is free for all orders of €100 or more within France and Europe.

Order tracking

You will receive a tracking number by email so you can follow your parcel online.

Delays, lost or damaged parcels

In the event of a significant delay, a lost parcel, or a product damaged during transport, please contact our customer service team. We will open a case and provide an appropriate solution.

Customs duties and taxes (deliveries outside the European Union)

For orders delivered outside the European Union, customs duties, import taxes, or clearance fees may be charged by local authorities or the carrier. These fees cannot be estimated in advance and remain the responsibility of the customer.