Refund policy

 

You have 14 days from the date you receive your order to request a return, exchange, or refund. Items must be returned in their original condition, with the invoice, tags, and packaging intact. We reserve the right to refuse any return that does not meet these conditions.

Return shipping is the responsibility of the customer. Shipping costs for returns are non-refundable, and we cannot issue a refund for items lost or damaged during transit.

Exchanges are available at no extra shipping cost, subject to stock availability. If an item is defective, it may be replaced with the same product, where available, or refunded.

Damaged or incorrect items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and offer the appropriate solution.

Refunds

Once we receive your return, it will be inspected, and we will let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within up to 10 business days.

Please note that shipping fees, customs duties, and taxes are non-refundable. For orders within the European Union, VAT is included in the refunded amount.

Bank processing times may vary. If the refund still has not appeared after 15 business days from approval, please contact us.

Returns and exchanges must follow the instructions provided by Escale Parfum. We do not accept returns or exchanges directly in store.

For any request, please contact customer service at contact@escaleparfum.com.